On the Saturday after my return from the UK I headed off to race in the New England Laser Masters at Third Beach, Newport, and was looking forward to sailing with my brand new lower mast section which I had recently purchased from Laser Performance Sail and Sport Rhode Island (a.k.a. the boat shop next to the Laser factory in Portsmouth) for only three hundred and twenty five dollars and eighty two cents including sales tax, after breaking my old mast.
The wind was blowing from the SW at 15-18 knots and it was a pleasure to sail on some nice regular rolling Sakonnet River waves instead of those "nasty, unpredictable, monster, cockpit-filling, boat-bashing, short wavelength, square waves" we had at Hayling Island.
I was going pretty well in the first race and finished just above the middle of the fleet. But in the next couple of races I was awful. I couldn't work out what was wrong. I just couldn't hang with the fleet going upwind, I couldn't point, and in both races I slipped back and back in the fleet as each race progressed. The wind picked up a little for the fourth race but I was so ticked off with my poor performance that I decided to skip the final race and head for the beach. What was wrong with me?
Back on land I discovered that it wasn't me that was wrong. It was my new mast. My new bottom section that I had recently purchased from Laser Performance Sail and Sport Rhode Island for only three hundred and twenty five dollars and eighty two cents including sales tax, and which I had never used before was now... permanently bent. And not just slightly bent. Bent into a curve of 10-15 degrees.
Now I was really ticked off. How could this happen? A brand new mast used once in conditions that were by no means extreme for Laser sailing shouldn't have a permanent bend like that after one day's sailing.
As luck would have it, the helpful gentlemen from Laser Performance Sail and Sport Rhode Island were attending the regatta with their van and had been doing a roaring trade selling clothing and boat bits to many of the old Laser geezers at the event. So on Sunday morning I took my brand new mast bottom section (have I mentioned it cost three hundred and twenty five dollars and eighty two cents including sales tax?) across to one of the helpful gentlemen from Laser Performance Sail and Sport Rhode Island and plonked the mast down on his table and said, "I bought this from you three weeks ago and used it for the first time yesterday. It shouldn't bend like that, should it?"
I was not a happy camper.
The helpful gentleman from Laser Performance Sail and Sport Rhode Island looked at my mast. I'm pretty sure that he was one of the helpful gentlemen that had sold me the mast but he didn't seem to remember me. Did I have my receipt? Well, no, it's at home, I don't usually bring receipts for every boat part to a regatta. I was pretty sure that the other helpful gentleman from Laser Performance Sail and Sport Rhode Island at the regatta would remember selling me the mast and eventually he was tracked down and did indeed confirm that I had bought the mast only a few weeks before from Laser Performance Sail and Sport Rhode Island.
The helpful gentlemen looked at the mast. They weren't sure they could help me today. Maybe I could come to the shop on Monday? The company has a policy. Bent masts have to go back to the factory to be tested to see if they are within specs are not. If they are out of spec then I could have a new mast under warranty. If not....
I stood my ground. I explained to the helpful gentlemen at Laser Performance Sail and Sport Rhode Island that it seemed to me that I had already "tested" the mast and it had failed the test. You are supposed to be able to sail a Laser in 15-18 knots without giving the mast a permanent bend of 10-15 degrees, aren't you? And, in any case, I want to sail today.
The helpful gentlemen were sympathetic. They would like to let me have the new bottom section that they had in the van but there is that little policy problem. If the factory says my bent mast is in spec then they won't reimburse the shop and so I would have to pay for the replacement mast.
What kind of test does the factory do? The helpful gentlemen didn't seem to know exactly.
In the end I had no real choice but to accept their terms and to agree to pay for a new mast if the bent mast was found by the factory to be within spec (using a test that nobody present seemed to be able to define.)
As a consumer, it seems to me that I bought a consumer product and used it for the purpose for which it was intended in conditions for which it was designed, and it failed to work as expected, and is no longer usable after one use. Naturally I feel that I am entitled to a replacement at no cost to me.
But I can also see the manufacturer's point of view. They build (or sub-contract the building of) Laser masts according to specifications in the Laser Construction Manual which is a document controlled by the designer (Bruce Kirby) and the manufacturers (and which, by the way, is not available to the general public.) If they make a mast section which meets the specifications in the Laser Construction Manual then they probably think that they have met their obligations, irrespective of whether or not the mast breaks or bends on its first outing.
Watch this space. I guess I'll be writing one more post on this subject when I hear the results of the mystery test.
I was going pretty well in the first race and finished just above the middle of the fleet. But in the next couple of races I was awful. I couldn't work out what was wrong. I just couldn't hang with the fleet going upwind, I couldn't point, and in both races I slipped back and back in the fleet as each race progressed. The wind picked up a little for the fourth race but I was so ticked off with my poor performance that I decided to skip the final race and head for the beach. What was wrong with me?
Back on land I discovered that it wasn't me that was wrong. It was my new mast. My new bottom section that I had recently purchased from Laser Performance Sail and Sport Rhode Island for only three hundred and twenty five dollars and eighty two cents including sales tax, and which I had never used before was now... permanently bent. And not just slightly bent. Bent into a curve of 10-15 degrees.
Now I was really ticked off. How could this happen? A brand new mast used once in conditions that were by no means extreme for Laser sailing shouldn't have a permanent bend like that after one day's sailing.
As luck would have it, the helpful gentlemen from Laser Performance Sail and Sport Rhode Island were attending the regatta with their van and had been doing a roaring trade selling clothing and boat bits to many of the old Laser geezers at the event. So on Sunday morning I took my brand new mast bottom section (have I mentioned it cost three hundred and twenty five dollars and eighty two cents including sales tax?) across to one of the helpful gentlemen from Laser Performance Sail and Sport Rhode Island and plonked the mast down on his table and said, "I bought this from you three weeks ago and used it for the first time yesterday. It shouldn't bend like that, should it?"
I was not a happy camper.
The helpful gentleman from Laser Performance Sail and Sport Rhode Island looked at my mast. I'm pretty sure that he was one of the helpful gentlemen that had sold me the mast but he didn't seem to remember me. Did I have my receipt? Well, no, it's at home, I don't usually bring receipts for every boat part to a regatta. I was pretty sure that the other helpful gentleman from Laser Performance Sail and Sport Rhode Island at the regatta would remember selling me the mast and eventually he was tracked down and did indeed confirm that I had bought the mast only a few weeks before from Laser Performance Sail and Sport Rhode Island.
The helpful gentlemen looked at the mast. They weren't sure they could help me today. Maybe I could come to the shop on Monday? The company has a policy. Bent masts have to go back to the factory to be tested to see if they are within specs are not. If they are out of spec then I could have a new mast under warranty. If not....
I stood my ground. I explained to the helpful gentlemen at Laser Performance Sail and Sport Rhode Island that it seemed to me that I had already "tested" the mast and it had failed the test. You are supposed to be able to sail a Laser in 15-18 knots without giving the mast a permanent bend of 10-15 degrees, aren't you? And, in any case, I want to sail today.
The helpful gentlemen were sympathetic. They would like to let me have the new bottom section that they had in the van but there is that little policy problem. If the factory says my bent mast is in spec then they won't reimburse the shop and so I would have to pay for the replacement mast.
What kind of test does the factory do? The helpful gentlemen didn't seem to know exactly.
In the end I had no real choice but to accept their terms and to agree to pay for a new mast if the bent mast was found by the factory to be within spec (using a test that nobody present seemed to be able to define.)
As a consumer, it seems to me that I bought a consumer product and used it for the purpose for which it was intended in conditions for which it was designed, and it failed to work as expected, and is no longer usable after one use. Naturally I feel that I am entitled to a replacement at no cost to me.
But I can also see the manufacturer's point of view. They build (or sub-contract the building of) Laser masts according to specifications in the Laser Construction Manual which is a document controlled by the designer (Bruce Kirby) and the manufacturers (and which, by the way, is not available to the general public.) If they make a mast section which meets the specifications in the Laser Construction Manual then they probably think that they have met their obligations, irrespective of whether or not the mast breaks or bends on its first outing.
Watch this space. I guess I'll be writing one more post on this subject when I hear the results of the mystery test.






